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RE: Plexum: Cryptocurrency Exchange Monitoring
It is useful to understand that cashback and the insurance deposit are different mechanics, and they should not be confused. Cashback is returned after a successful exchange and depends on the partner reward, while the deposit kicks in only when the service has officially refused to fulfill obligations. Cashback requires a correct transition and a filled form, while the deposit requires a letter from the exchanger's domain and confirmation of transition through the monitor. If a service delays payment but responds and names deadlines, the deposit is not used, and that is normal: it is designed for genuinely problematic cases, not for any delay. Understanding the difference helps avoid wasting time on requests that will not go through anyway.
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